Profile & billing details

The Profile page is the centre of your account. From here you update your name, billing defaults, notification preferences and password, and you can request account deletion.

In the left menu click Profile.

Account summary (left card)

Below the avatar you’ll find:

• Your name
• Email address
• Active plan (or “No active plan”)
• Member since date
• Last login
• Email verification status

The email is not editable directly through the UI — it is the identifier of your account. If you need to change it, contact us.

Billing defaults

The right-hand section holds your billing defaults. These pre-fill each new checkout but are editable per-purchase:

• Billing type — Individual or Company
• Name / company name — name printed on the invoice
• Tax number — required for companies
• EU VAT number — for EU companies on VIES
• Phone number
• Street, building number
• City
• Postal code
• Country — dropdown

After save, the next purchase uses these as defaults.

Notification Preferences

The bottom section controls which emails we send:

• Billing emails — invoices, payment problems. Recommended on — this is how you learn about anything going wrong.
• Security alerts — new device registered, password changed, device revoked. Recommended on — account safety.
• Product updates — new versions, new features. Off if they bother you.

Changing password

In the Security section, Change password opens the password form. See Sign in & password management.

After a change every active session (other browsers, the desktop app) signs out automatically — by design.

Account deletion

If you wish to leave DroneField, the very bottom of the Profile page has a “Request account deletion” button.

Flow:

1. Click the button.
2. Confirmation dialog — type your email address (as a verification step), click Confirm.
3. The deletion request is processed manually within roughly 7 business days.
4. You receive an email confirming the request has been started. Anyone can withdraw the request during this window if they change their mind.

What happens on deletion?

• Your personal data (name, email, billing address) is deleted.
• Invoices remain (accounting law mandates 8-year retention).
• The account becomes inactive; no new purchases possible.
• The desktop app signs out at the next heartbeat.
• Remaining or active subscription is not refunded — you may use the current term up to the deletion.

The deletion is permanent and non-reversible.

GDPR — data export

If you want to export all data we hold about you (GDPR right of data portability), write to us via the portal support form. Within 30 days we send a JSON / CSV bundle.